Question 1

What type of hotels are there within Strawberry?

Accepted Answer

We have four different chains: Comfort Hotel®, Quality Hotel™ and Clarion Hotel® that includes Clarion Collection®. We also have a number of lovely independent hotels. You can find our hotels in Sweden, Norway, Finland, Denmark and one in Vilnius.

Question 2

Where can I find information about the hotel?

Accepted Answer

https://business-horizon.com/hotels/best-hotels-in-the-nordic-countries.html, you can search for a hotel to find out everything from check-in and check-out times, breakfast opening hours, parking, and facilities including gyms, pools, restaurants and bars.

Question 3

Do you have any airport hotels?

Accepted Answer

Yes, we have a number of hotels located near airports across the Nordics here.

Question 4

Can children stay at the hotel free of charge?

Accepted Answer

That depends. Up to two children under 9 can stay in your room free of charge if they sleep in your bed. In that case a double bed will be counted as two beds. Local exceptions can of course occur, as all our hotels have different facilities. If the child is aged over 9 they will need their own bed and extra charges per night will apply.

Question 5

How can I change a booking?

Accepted Answer

Sometimes plans change. We get it. If you have an existing booking and would like to amend the number of people or change the date, please contact our Customer Service or the respective hotel. Please note that you cannot change existing bookings yourself.

Question 6

I have not received my booking confirmation. What should I do?

Accepted Answer

It can take a little while before you receive your booking confirmation. If you have booked via phone or email directly through the hotel or Customer Service, your booking confirmation should be sent via email or text message once the booking has been made. As a member, you can view your current bookings on My Page or in our app about 15 minutes after your booking has been completed. Contact our customer service department if you have any questions or require assistance. You should make sure that you have provided the correct email address or send a new confirmation if required.

Question 7

How can I cancel on the website?

Accepted Answer

Go to Find your booking and enter your booking details. You can then choose to cancel your stay. Please note that prepaid bookings cannot be cancelled on the website or in the app. Our Customer Service can help you cancel such bookings if you are unable to use your booking, but unfortunately refunds are not possible.

Best hotels in the Nordic countries.

Best hotels in the Nordic countries, Sweden, Norway, Denmark, Finland and the Baltics, offering selection of unique, luxury and cosy accommodations.

Clarion Collection® Hotel Kongsberg

Our hotels in Stockholm

Our hotels in Oslo

Our hotels in Helsinki